Support
We’re here to help
At Back-Proof Tradies, we’re committed to providing a smooth and supportive experience from start to finish.
If you have questions about your workshop, program, billing, or accessing your account, our friendly team is here to help.
You can reach us anytime at Tradie Support and we’ll aim to respond within 24 hours.
Frequently Asked Questions
1. How do I access my program or account?
Once you’ve joined, you’ll receive an email with your login details and a link to your coaching platform.
If you don’t see it, please check your spam or junk folder, or reach out and we’ll resend your access details.
2. Can I make changes to my customised program?
Of course! Life happens — just click Tradie Support to send us an email, and we’ll help you make any necessary changes.
3. How do I update my billing details?
You can securely update your billing information through your customer payment portal. You will find your link in your Welcome email. If you need assistance, contact us and we’ll guide you through it.
4. I didn’t receive my confirmation email — what should I do?
Please double-check that your payment went through, then look for an email from Back-Proof Tradie.
If you still can’t find it, contact us and we’ll verify your account right away.
Need more help?
If your question isn’t covered above, we’re just an email away.
Please include your full name and program name in your message so we can assist you quickly.
We’re here to make sure your experience with Back-Proof Tradie is positive, supportive, and results-driven.
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Support: For program questions or coaching support, email support@backprooftradie.com.au
For billing or account issues, contact admin@backprooftradie.com.au
The information on this website is for educational and promotional purposes only. Workshop and program results and testimonials are real examples from clients, but your results will depend on your effort, consistency, and individual circumstances. Always seek professional guidance before making major changes to your training or nutrition.
© Total Physique Personal Training 2026 (Trading as Back-Proof Tradies)
Content and images cannot be reproduced without permission.
